Quality under pressure: A comparative study of the Cost of Poor Quality across top mining equipment manufacturers.

The project enabled the client to benchmark COPQ practices against leading mining equipment manufacturers, identify performance gaps, and refine their quality strategy to reduce inefficiencies and strengthen operational excellence.

Outcome

  • A comprehensive benchmark of COPQ maturity across leading mining equipment producers, enabling the client to evaluate their own performance and identify improvement gaps.
  • Best practice insights from peer case studies showcasing how top performers reduce quality-related costs and leverage technology for operational gains.
  • A structured COPQ maturity framework, helping the client benchmark measurement practices, governance structures, and control mechanisms across the industry.

KEY INTELLIGENCE OBJECTIVES

  • Develop a benchmark framework to assess the Cost of Poor Quality (COPQ) maturity across peer organizations, evaluating how companies define, measure, and report COPQ.
  • Identify best practices and digital innovations, including IoT and AI, that support COPQ reduction and enable predictive maintenance.
  • Capture how companies estimate COPQ as a percentage of revenue and the KPIs they use.
  • Assess the ERP, QMS, and CRM systems used by market leaders to monitor and manage COPQ effectively.
  • Review key barriers to COPQ reporting, including challenges in data collection and system integration.
  • Evaluate how companies measure and report quality assurance and prevention costs, referred to as the Cost of Good Quality (COGQ).
  • Investigate how companies manage supplier-related quality costs and chargebacks.
  • Explore how companies recognize and manage hidden quality costs, such as customer dissatisfaction and reputation loss, and assess whether and how these costs are tracked or considered in decision-making.
  • Analyze how quality teams are structured, how resources are allocated, and how quality culture is embedded across regions and business units.

Geography

  • Western Europe
  • Central & Eastern Europe
  • Middle East
  • Africa
  • North America
  • South America
  • Other

    • Go back to our case studies

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