Channel experience analysis in the Women's Health Market: Extensive insights into the overall experience and customer journey involved in the purchasing process and interactions with different channels related to ultrasound technology.

By gaining valuable insights into healthcare professionals’ challenges, preferences, and expectations, the client was able to develop highly targeted ultrasound solutions that effectively address their specialized needs, resulting in improved customer satisfaction and market success.

Outcome

  • Excellent understanding of the usage patterns and advantages associated with ultrasound technology.
  • Possessing a comprehensive grasp of the key obstacles and factors driving ultrasound technology adoption.
  • Profound comprehension of the crucial drivers that impact the selection process for ultrasound devices or solutions.
  • Strong awareness of the training and educational needs and preferences regarding the use of ultrasound technology.

KEY INTELLIGENCE OBJECTIVES

  • Conducting an in-depth analysis of customer interactions and usage patterns of ultrasound devices in gynecology and obstetrics, providing insights into customer behavior.
  • Evaluating the client’s equipment and value proposition, comparing them with competitors’ products to identify advantages and disadvantages.
  • Identifying clients’ critical challenges and unmet needs, aligning them with the value proposition to address them effectively.
  • Analyzing competitors’ strategies and marketing messaging to identify key components of the value proposition and unique selling points, considering customers’ needs and preferences.
  • Investigating factors motivating current users, non-client customers, and first-time buyers in choosing ultrasound equipment and developing strategies to target non-users.
  • Mapping the customer journey and identifying key stakeholders and preferred communication channels at each stage, facilitating effective engagement.
  • Quantifying decision-making criteria and evaluating how the client and competitors fulfill those criteria.
  • Understanding customer expectations post-purchase phase, including warranty options, lifecycle solutions, system uptime, and remote monitoring.
  • Analyzing barriers and drivers for adopting a fully digital purchase process and exploring strategies to effectively improve technology adoption and target the audience.

Geography

  • Western Europe
  • Central & Eastern Europe
  • Middle East
  • Africa
  • North America
  • South America
  • Other

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