Innovation and advancements in tunneling: Voice Of the Customer on contractors choosing between TBM and Drill & Blast excavation methods.

By identifying the unmet needs and future expectations of the ideal TBM supplier, the project will enable the client to develop innovative solutions and services that address these gaps.

Outcome

  • Detailed analysis of the key factors influencing the choice between TBM and Drill & Blast methods, as well as the criteria used by tunneling contractors in selecting a TBM supplier.
  • The project assessed the significant risks contractors and tunnel owners face during TBM projects, including underground, technical, financial, and contractual risks.
  • Actionable recommendations on areas for innovation and differentiation, fostering the development of tailored solutions that address the industry’s evolving demands.

KEY INTELLIGENCE OBJECTIVES

  • Conduct a comprehensive VOC assessment to understand tunneling contractors’ selection criteria and decision-making regarding TBM and Drill & Blast excavation methods.
  • Identify the key decision makers involved in selecting excavation methods and assess their impact on the decision.
  • Analyze the criteria used by tunneling contractors to select a TBM supplier and understand the impact of tunnel owner preferences on the choice of supplier.
  • Evaluate the perceived advantages for contractors and tunnel owners in using a supplier capable of providing TBM, Drill & Blast equipment, and related technical support.
  • Determine the expectations of contractors regarding suppliers of TBMs versus Drill & Blast equipment, including factors influencing negotiations and contractual arrangements.
  • Investigate the purchasing patterns of consumables, such as TBM cutters, including the sources and preferences for machine/equipment suppliers and third-party suppliers.
  • Explore the attitudes of contractors and tunnel owners toward consultancy and technical support from suppliers, including the type and level of support expected.
  • Identify unmet needs and future expectations of the ideal TBM supplier, both in machine-related aspects and supplier-related factors.
  • Assess the significant risks contractors and tunnel owners face during TBM projects, including underground, technical, financial, and contractual risks.

Geography

  • Western Europe
  • Central & Eastern Europe
  • Middle East
  • Africa
  • North America
  • South America
  • Other

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